Constantly evolving Hospitality and Retail trends give rise to increasing customer expectations. With the huge range of choice available to the consumer within the leisure sector, retaining and attracting customers is more challenging than ever before.

In this competitive environment, it is essential that businesses fully understand the importance of customer experience and how not getting it right can be detrimental to business prosperity.

Percy King can offer bespoke high-level customer service training and development solutions for Managers, Supervisors and Staff. Focusing on service and personal skills that will help your business to offer a customer experience that is second to none. description

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What should we know about the services you provide? Better descriptions result in more sales.

Managing an event; Planning, organisation and resourcing is a mammoth task.

Whether you have a multi-use venue or a small event space, we can ‘parachute’ into your venue and help to deliver the most important part of the event – the execution.

From managing bars, restaurants, private boxes or large areas, I work with a collective of experienced operators with a high degree of competence who have the right attitude, understanding, willingness and professionalism to be able to seamlessly integrate into your team and help you to deliver a fantastic event.

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Percy King will work with your organisation to provide a range of consultative services that will optimise performance in key areas throughout the business.

We can offer a fresh perspective, based on knowledge, experience and current/ projected industry trends.

Customer Service Strategy Design & Implementation

Customer Insight & Key Performance Indicator Reporting

Process Design & Implementation

Project Management and Site Mobilisation

Item People Management is an essential part of any business.

Percy King can support your business in the following areas:

Recruitment including: Interviews, Inductions and Group Assessments

Staff resource planning Event staffing duties

Performance Management

Employee Engagement

Behavioral Change Management